Frequently asked questions (FAQ)
Ask a question
This is what people are saying after they've stayed...
"I'll risk giving away our Secret in Secret Key Cove just to let the rest of the Disney travelers in on something the resorts just don't want you to know. Renting a home from an owner is hands down the best deal, not only in price but the atmosphere as well. The Capewell's place in Emerald Island is first class in both location and the physical property itself. It took less then 10 minutes to get to the Parks and its access to both World Drive and Route 4 make driving a breeze. The great room is very comfortable.The pool area is awesome and very private.The combination of shrubs and the rear conservation make this screened in patio a tropical experience.
The best part for our family was that after a day at the parks we could chill and grill around the Pool/Patio and relax in style. We also went back a few nights to hit the fireworks and with only a few miles to Epcot or Magic Kingdom you don't feel to far out to make the second trip. The game room also offered some relief while waiting for the other family members to get comings and goings in order.
This place can comfortably accommodate 2 full families without ever feeling cramped or over crowded. Goodbye pillow mints, hello Private homes.
Thanks Again for sharing your place."
Slacum Family from Catonsville, Maryland, USA
"I have just came back to Brazil and I am writting to you to say thanks for everything. Your villa is exactly the same as we can see in pictures. No bad surprises and too many good things."
"I wanted to say thank you for all of your kindness. We had a wonderful weekend and returned home exhausted. Our grandchildren loved the house and the water feature, as did we all. Again, thank you so much for opening your home to us. It was wonderful."
Cindy Lynch, FL, USA
"We would like to Thank You for the use of your Awesome Villa, we had 2 magical weeks.
The location is perfect, our best yet.
The villa itself is very tastefully decorated and spotlessly clean, and there was plenty of room to accommodate all of us and the games room was an extra bonus.
Everyone at Emerald Island Resort was very friendly and helpful and the Guys on the gate always had a wave and a big smile for us.
What more can I say for a perfect holiday don't hesitate book now.
Many Thanks again to both of you for your time and effort."
The Jones/Fellows families from South Wales. UK
"Thanks for a wonderful time at your beautiful home. Perfect layout of a house and lovely decor. So inviting when we arrived home each night after a great day at the parks. Impressive gated community with a warm welcome from the security guards at the gate. The receptionists are very helpful too. Great location just far enough away from the commercial area for a peaceful relaxed "get away from it all" feeling but close enough without having to travel too far to get to shops, food outlets (for which there are plenty to choose from) or the parks. Luck was on my side when we picked this awesome florida home. The best holiday we have had."
The Kane/Dabbous Family, Lurgan, Northern Ireland
"Ray and family, we had a great time at your house in Florida, everything was as advertised or better. The kids loved the pool, the water temperature was refreshing but just fine after the long Disney park days. Weather was great, often in the 90s and it rained only once for a few hours. We enjoyed our stay in Central Florida very much and would like to thank you for letting us stay in your house. Cheers
Peter + family from Switzerland
We just got back from Orlando, just a brief Thank You for renting us your home. It's tastefully decorated and everything you need is there. We enjoyed the pool and the Theme Parks. Our little girl had a great first Christmas and even her first time in a pool, we will never forget this vacation. Thanks Again!!!!
Liza, Robert and Gabriella - Secaucus. NJ
Your location is the best in this Emerald Isle community. I Especially liked the back yard with just the woods. Also appreciated the availability to use the internet, down at the club building. Your home was very clean and well decorated. Our stay at your home was great, weather was super. Wanted you to know everything was just fine and excellent, will pass on to our friends. have pictures of your home/area, will show to friends. Thanks again.
Steve & Family - Williamston. MI
Well it took me a while, but I'm finally writing to let you know how much we enjoyed staying at your "Awesome Florida Home" back in January. Indeed, we did find it AWESOME... It was clean and spacious (some of our relatives stayed in a 5 bedroom house about a week later that had only 4 chairs around the table) The privacy in the back (with the natural view) was a wonderful change from typical homes in the area. The game room gave the kids a "place of their own" where they could play with toys without being "under-foot" and the adults even enjoyed a mini pool tournament. Who needs a garage for a rental car anyway? The screen around the pool really gave us extra piece of mind with regard to safety of our 3 year old - Thanks. Our only complaint for the week was a day of cold rain, but your house with the heated pool even helped turn that into a fun day.
Another bonus for me was the repeated compliments from my wife and family on how well I did finding and picking your house!
You can bet I'll be in touch as soon as I know when our next trip will be, and I'll heartily recommend your house to anyone, as long as they're going at a different time : ) Thanks from all of us.
Scott, Royersford, PA
We very much enjoyed staying at your property Feb 28 to Mar 3. Wonderful location and the house is nicely equipped. The kids loved the games room and we all enjoyed the pool and water feature.
The Fishers, Evans, GA
The weather is wonderful, it has been in the low 80's since we arrived and is supposed to continue that way for our entire stay, no rain in the forecast. Your home is absolutely beautiful. We had some reservations when we first decided to rent a home because you really don't know what the home will be like, but when we walked in the front door to your home we couldn't believe how clean and well cared for it is.
My mother inlaw couldn't believe that someone would actually rent a home like this to people that you don't know, she is so impressed that she is thinking on renting it next year for 3 weeks and spend a week by herself, and having our family come for a week as well as her son's family come for the other week.
The management company was wonderful and very helpful, the resort community is very nice and everyone is very friendly. whenever we plan our next vacation we will most definitely book your home.
Dave & Family, Avilla. IN
Just a quick note to say thanks for letting us rent your villa. We came back yesterday and we all had an excellant time. Your villa was amazing especially the pool area and the games room. We coudn't get the kids out from there. It was in an excellent location close to all the parks. We found the small Walmart !!! What an amazing place it sold everything.
Thanks again and I am sure that when we visit Florida again, we will be in touch. Thanks for all your help.
Allyson & Family, Merthyr Tidfil, Mid Glamorgan
Just to thank you both so much for the stay at your beautiful villa. We had a perfect holiday. After visiting Florida on many occasions this was the best villa we have stayed in, it had everything we needed for a totally relaxing time. We will certainly recommend it to our friends and hope to have the opportunity of staying again in the near future.
The Williams, Conwy, North Wales
I just want to tell you what a wonderful time we had last week in your beautiful home at Emerald Island. We would definitely like to return.
Weber & Family, Toronto, Canada
Just wanted to let you know how much we enjoyed our time at your lovely home in Florida. We found everything we could possibly need there. You have thought of everything. We had great weather the whole week we were there. We thoroughly enjoyed the pool too! The location is absolutely great! I hope if we are fortunate enough to be able to go to Florida again next year that your home will be available. Thank you so much for making your home available for others to enjoy! You helped us create memories that will last a lifetime.
The Archdale family, Lexington, KY
We just got back from Florida on the 29th after spending 8 days in the home, and as usual we had a wonderful time. The weather was cooler than it has been in years past, however it still was much warmer than Northern Indiana! This was our third year in a row that we have spent a week in your home and it is still hard to believe that you rent out such a beautiful place.
This will probably be our last time coming to Florida for a few years due to my daughter graduating from High School this summer and will be attending college in the fall. We usually took our vacation during the kids spring break so we will have to see how her schedule goes in the future. One thing is for sure though, when we come back we will definitely stay at your home again. Thank you for your hospitality.
Schellenberg Family, Albion, IN
We thoroughly enjoyed our visit to Florida & our stay in your home. It was ideal for our reunion with our family. The pool was enjoyed by all especially the three & four year old! The grand children's visits overlapped for a week end only but it gave them time to meet each other. Their parents were happy to spend time getting re-acquainted & Bern & I were thrilled to see all of them.
Your location was ideal within easy reach of all attractions enabling parents to return for a rest then return again. Hope all is well with you and your family.
Malone Family, Dartmouth, NS, Canada
Thank you, we had a wonderful stay at your villa in Emerald Isle, firstly the location of the villa is excellent as unlike many villas in gated communities it was only minutes from the communal pool area and Tiki bar. We have stayed in communities before that you have to take the car to the community pool!! Even though you have your own pool at the villa sometimes it's nice to escape (possibly just from the kids for an hour, have a wee glass of wine, a read of your book, soak in the hot tub and return to the family refreshed!)
I have stayed in Windsor Hills before and when staying for a month find that the better restaurants eg. Giordanos, Outback Steakhouse, TGI Fridays are just off Ponciana so quicker from Emerald Isle than Windsor Hills.
As for golf my husband and son play normally daily at one of the three courses at Reunion or at Providence... Reunion being 8 mins. away. I would certainly recommend Ray's villa at Emerald Isle for a fantastic family holiday or even adult away together (being one of the few community resorts with a bar open even in the evening). Although Disney is on your doorstep sometimes the WHOLE holiday is not always about that, it is also about chilling with family and friends and you can certainly do that here.
Fiona & Family, St. Andrews, Scotland, UK
Stayed for 3 weeks in villa and the time just flew by, didnít have time to add to the visitors book in the villa so wanted to take time to add our comments to the website, villa location is perfect both for the community pool/tiki bar and the parks, 2 mins walk to tiki bar and 10 min drive to Disney parks.
You can get daily English papers from here as well for around 2$ from reception and the tiki bar do a happy hour from 4-7pm, when you can get a beer for 2$.
Villa itself ideal as well and very well equipped, pool and games room great features, management company were also really good and responded within 30 minutes when we had a problem with a toilet (sorry restroom!) flush.
The Marshes , Gloucester, UK
First week back at work after returning home from holidaying in your lovely villa. Thank you very much, we had a really great time and your management company were extremely quick to help us when we ran out of BBQ gas and the pool (unbelievably) needed to have the heating reduced.. Shame the British weather isn't doing us any repatriation favours, but to be expected in November.
Just need to recover from the credit card bill now!
Once again, lovely place, excellent location too. We will recommend to any friends who may be considering a similar trip.
Nicky , Truro, Cornwall, UK
Here are some of the things we really liked:
Mike and Judy, Ohio, USA
- your home was clean
- the beds were comfortable
- we liked the game tables in the garage
- the grill is awesome, (only wish I had time to have cooked on it)
- we liked clear posted instructions on waste and recycle procedure
- driving directions and entry code was easy to follow
- the pool (used once on a warm day)
- you supplied some initial use products (dish machine tabs, paper towels and TP)
- WiFi instructions/password were simple
Just want to thank you, and let you know we had a wonderful time at your villa.
Hahn Family, Deerfield, IL, USA
Thanks so much for sharing your "awesome" Florida home. kids loved the pool and your right Management is wonderful taking care of refilling the gas for us on the BBQ even though later in the evening. Thank you Sandy!!! Wonderful home, close to everything, kids loved the pool and emerald island my fav spot for sure! Hope to rent again soon.
Kraulis Family, Newfoundland, Canada
See the frequently asked questions (FAQ)...